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My Username and Password are Wrong

This error is so common. Usually when it tells you its wrong, its because it is.

you username is your full mailbox name so

Its important to make sure you are using the right password on ALL of your devices. Our servers are designed to stop any hack attempts and if you try too many times with the wrong password, the server will ban you and you will have to call the office to have support unblock you.

One remedy is to log into your control panel and reset the mailbox password. But if you do that you will need to update all the devices for this to take effect. It is advisable to shut off all of your devices if you are required to reset your password as to not cause yourself to be blocked because the incorrect password is being sent from a phone or tablet.

If you need help please call the office and our support staff will help you.



Beth Guide – ACTWD

Owner at ACTWD
Beth Guide, owner of ACTWD, is a leader in Web Design, SEO and Digital Marketing. She is a well known public speaker and technology expert in Houston. She also works with with University of Houston Bauer College of Business, the Houston West Chamber of Commerce, and the Northwest Houston Chamber as well as being a Fox26 correspondent for technology.
Beth Guide - ACTWD


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